Refund Policy

Last Updated: 25 March 2025

This Refund Policy governs all purchases made on AZOPSOFT, including AI credits and software licenses. By making a purchase, you acknowledge and agree to these terms.

1. No Refund Policy - Digital Products

Due to the digital nature of our products, all sales are final and no refunds will be issued under the following circumstances:

• AI Credits: Once purchased and credited to your account, credits cannot be refunded or exchanged.
• Software Licenses: Software licenses are non-refundable once delivered and activated.
• Subscription Plans: Subscription fees are non-refundable for the current billing period.

2. French Consumer Law Compliance

Under French Consumer Code (Code de la consommation), digital content and services are exempt from the 14-day right of withdrawal when:

• The performance has begun with the consumer's prior express consent and acknowledgement that he loses his right of withdrawal;
• The delivery is made on a durable medium and the consumer has expressly consented to the performance before the expiry of the withdrawal period.

By proceeding with your purchase, you explicitly acknowledge and agree to immediate delivery and waive your right of withdrawal.

3. Technical Issues

We will issue refunds only in the following limited circumstances:

• Service Unavailability: If our AI services are completely unavailable for more than 48 consecutive hours due to technical issues on our end.
• Defective Product: If the software fails to install or function due to a defect in our code (not user hardware/software compatibility).

Technical support requests must be submitted within 7 days of purchase and include detailed documentation of the issue.

4. Refund Request Process

If you believe you qualify for a refund under the limited circumstances above:

1. Contact our support team within 7 days of purchase
2. Provide detailed documentation of the technical issue
3. Allow our technical team 48 hours to investigate and attempt resolution
4. If the issue cannot be resolved, a refund may be considered at our sole discretion

5. Account Suspension

No refunds will be issued for accounts suspended due to violation of our Terms of Use, including but not limited to:

• Abuse of AI services or API usage
• Violation of content policies
• Fraudulent activity or chargeback abuse

6. Payment Processor Disputes

Initiating a chargeback through your payment provider without first contacting us will result in immediate account suspension and termination of all licenses and credits. We will vigorously contest all unjustified chargebacks.

7. Contact Information

For refund inquiries, please contact our support team through the dashboard or via contact form.

8. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

Important: By completing your purchase, you confirm that you have read, understood, and agree to this no-refund policy and acknowledge the immediate delivery of digital services.